What Payment Methods Do You Accept?
Hauntloom accepts several secure payment methods to make checkout simple and convenient.
PayPal
You can securely complete your purchase using PayPal.
Through PayPal, eligible customers may also be able to pay using major credit or debit cards, including:
-
Visa
-
Mastercard
-
American Express
-
Discover
Available payment options may vary depending on your country or region.
Credit & Debit Cards
We also accept secure credit and debit card payments.
Major supported cards may include:
-
Visa
-
Mastercard
-
American Express
-
Discover
All payment information is processed securely through our payment providers. Hauntloom does not directly store your complete credit card information.
Which Currency Will I Be Charged In?
Our store primarily processes transactions in USD (United States Dollars).
If your credit or debit card is issued in another currency, your bank or card provider may automatically convert the transaction into your local currency using its applicable exchange rate.
Your bank or payment provider may also charge additional currency conversion or international transaction fees. These fees are determined by your financial institution and are outside the control of Hauntloom.
Do You Offer Installment Payments?
Eligible customers may have access to installment payment options at checkout, including the ability to split a purchase into multiple payments.
Available installment options depend on your location, order value, payment provider, and eligibility.
If an installment option is available for your order, it will automatically appear during checkout.
How Can I Change or Modify My Order?
If you notice an error after placing your order, please contact us as soon as possible at:
service@cloudfuturekr.com
Please include your order number and clearly explain the change you would like to make.
We will do our best to modify your order before it enters production or shipment.
Once your order has been processed or shipped, we may no longer be able to change:
-
The shipping address
-
Product size or variation
-
Quantity
-
Customization details
-
Other order information
For customized or personalized puzzles, changes may no longer be possible once production has started.
What Should I Do If I Did Not Receive an Order Confirmation Email?
If you placed an order but did not receive a confirmation email, please first check your spam, junk, or promotions folder.
You may also have entered an incorrect email address during checkout.
If you created an account with Hauntloom, you can log in and check your order history.
If you still cannot locate your order confirmation, please contact us at:
service@cloudfuturekr.com
Please provide your name and any available order or payment information so our customer service team can help locate your order.
Is My Payment Secure?
Yes. We use secure third-party payment providers to process transactions.
Your sensitive payment information is handled through encrypted payment systems provided by our payment partners.
For your security, Hauntloom will never ask you to send your full credit card number, security code, or account password by email.
Why Was My Payment Declined?
A payment may be declined for several reasons, including:
-
Incorrect card information
-
Insufficient funds
-
Billing address mismatch
-
Bank security restrictions
-
International payment restrictions
-
Payment provider verification requirements
If your payment is declined, we recommend checking your payment details or contacting your bank or payment provider.
You may also try another available payment method.
Need Help With a Payment or Order?
If you have any questions about payment, checkout, or your order, please contact the Hauntloom Customer Service Team at:
service@cloudfuturekr.com
Please include your order number whenever possible so we can assist you more efficiently.