Questions, Feedback, or Need More Information?
We’re always happy to help.
If you cannot find the answer you are looking for on our website, or if you have any questions about your order, sizing, product details, shipping, returns, or after-sales service, please contact the Hauntloom Customer Service Team.
Email: service@cloudfuturekr.com
When contacting us about an existing order, please include your order number and a brief description of your question or issue.
For damaged, defective, incorrect, or incomplete items, please also include clear photos of the product, size label, print, and packaging whenever possible. This will help us review your request and provide a solution more quickly.
For your privacy, please only provide personal information that is necessary for us to assist with your request.
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
Messages received outside our customer service hours will be reviewed as soon as possible during the next available business period.
Frequently Asked Questions
Q: How long will it take to receive my order?
A: Orders typically require approximately 3–7 business days for processing before shipment.
Once your order has been dispatched, estimated shipping time is generally approximately 7–12 business days, depending on your destination, selected shipping method, local carrier, customs processing, and other delivery conditions.
Please keep in mind that weekends, public holidays, peak shopping periods, customs inspections, severe weather, and carrier delays may affect delivery times.
Once your order has shipped, tracking information will be provided when available.
Q: What should I do if my clothing arrives damaged, defective, or incorrect?
A: Please contact our customer service team within 30 days of delivery.
Include your order number, a description of the issue, and clear photos of the item, size label, printed design, and packaging when possible.
Eligible issues may include:
- Damaged or torn apparel
- Significant printing defects
- Incorrect design
- Incorrect size or color received
- Missing items
- Other fulfillment or manufacturing issues
Depending on the situation, we may provide a replacement, refund, or another appropriate solution in accordance with our Return & Refund Policy.
Q: What is Hauntloom's return policy?
A: Eligible return, replacement, or refund requests must generally be submitted within 30 days of delivery.
Returned apparel must normally be unworn, unwashed, undamaged, unaltered, and in its original condition unless the return is related to a defect or fulfillment error.
Please do not send any item back before contacting our customer service team and receiving return instructions.
For complete details, please review our Return & Refund Policy.
Q: What if I ordered the wrong size or color?
A: Please contact us as soon as possible.
If the item is still unworn, unwashed, undamaged, and in original condition, it may be eligible for return in accordance with our Return & Refund Policy.
Returns caused by personal sizing or color selection are generally subject to customer-paid return shipping.
We strongly recommend reviewing the size chart and available color options carefully before placing your order.
Q: How long does it take to process a refund?
A: Once an approved returned item has been received and inspected, we will begin processing your refund.
Please allow up to 14 days for return inspection and refund processing.
After a refund has been issued by Hauntloom, additional processing time may be required by your bank, credit card provider, or payment service before the funds appear in your account.
Q: How can I contact Hauntloom about my order?
A: You can contact us by email at:
You may also use the contact form available on this page.
Please include your order number whenever possible so our customer service team can assist you more efficiently.
Q: Can I change or cancel my order?
A: If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has entered processing, production, or shipment.
If you need to change a size, color, shipping address, or other order detail, please include your order number and the requested change when contacting us.
Q: Can I change my shipping address after placing an order?
A: If your order has not yet been shipped, we may be able to update the shipping address.
Please contact us at service@cloudfuturekr.com as soon as possible and include:
- Your order number
- The current shipping address
- The complete corrected shipping address
Once an order has already been dispatched, we may not be able to change the delivery address.
Q: What shipping options do you offer?
A: We currently offer the following shipping options:
- Standard Shipping — $4.99
- Express Shipping — $9.99
- VIP Shipping — $12.99
Orders of $39 or more qualify for Free Standard Shipping.
Available shipping options and final shipping charges will be shown at checkout before payment is completed.
Q: How can I track my order?
A: Once your order has shipped, tracking information will be provided by email when available.
You can follow your shipment using the tracking link provided in your shipping confirmation email.
You may also enter your tracking number on 17TRACK to view available delivery updates.
If your tracking information has not updated for an extended period, please contact us at service@cloudfuturekr.com
Still Need Help?
Our team is here to help make your experience with Hauntloom as smooth and enjoyable as possible.
Contact us at service@cloudfuturekr.com, and we will be happy to assist you.