Thank you for shopping with Hauntloom. We hope you love your new apparel. If there is an issue with your order, we are here to help.
Please review our Return, Replacement & Refund Policy below before submitting a request.
Returns, Replacements & Refunds
Any return, replacement, refund request, or order-related issue must be reported within 30 days of the delivery date.
Requests submitted more than 30 days after delivery may not be eligible for a return, replacement, or refund, except where otherwise required by applicable law.
If your apparel arrives with any of the following issues, please contact us within 30 days of delivery:
- Damaged, torn, stained, or defective item.
- Incorrect size, color, design, or product received due to a fulfillment error.
- Printing defects, misaligned graphics, or other noticeable production issues.
- Missing items from your order.
- Other defects or order issues caused by Hauntloom or during fulfillment.
For eligible cases, we may offer a replacement, return, or full refund, depending on the specific situation.
To help us resolve your issue quickly, we may ask you to provide photos or videos showing the item, packaging, shipping label, size label, print, or problem with your order.
Returns We Cannot Accept
We generally cannot accept returns or provide refunds in the following situations:
- The item has been worn, washed, altered, damaged, stained, or is no longer in its original condition due to customer use.
- The item has been intentionally damaged or improperly handled after delivery.
- The customer ordered the wrong size, color, design, quantity, or variation and the item has already been worn, washed, or altered.
- The return request is submitted more than 30 days after delivery.
- Items showing signs of perfume, deodorant, makeup, pet hair, smoke, or other signs of use may not be eligible for return.
- Items returned without prior authorization may not be accepted.
Trying on an item for size does not automatically make it ineligible for return, provided the item remains clean, unworn, unwashed, undamaged, and in resalable condition.
How to Request a Return
Before returning any product, please contact our customer service team and provide your order number along with details of the issue.
Please do not send any product back without contacting us first.
Returns sent without prior authorization may not be accepted or may delay the refund process.
Once your request is approved, our customer service team will provide you with the appropriate return instructions.
Return Shipping Costs
Defective, Damaged, or Incorrect Products
If your return is caused by a product defect, damaged item, incorrect size, incorrect color, incorrect design, or an error on our part, Hauntloom will be responsible for the approved return shipping cost.
Where applicable, we may provide a prepaid return label or reimburse reasonable return shipping costs.
Returns for Personal Reasons
If you wish to return an eligible item because you changed your mind, ordered the wrong size or color, or the product does not meet your personal expectations, return shipping costs are generally the responsibility of the customer.
The item must be unworn, unwashed, undamaged, and returned in its original condition and packaging.
We strongly recommend using a trackable shipping service, as Hauntloom cannot be responsible for returned packages that are lost in transit.
Size & Fit
Please carefully review the product size chart before placing your order.
Sizing may vary slightly depending on the garment style, fit, and production process. Small measurement differences may occur due to manual measurement.
If you ordered the wrong size, the item may still be eligible for return if it is unworn, unwashed, undamaged, and in original condition. Return shipping costs for size-related returns are generally the responsibility of the customer.
Color & Print Variations
Please note that actual product colors may vary slightly from what appears on your screen due to monitor settings, lighting conditions, photography, fabric type, and printing processes.
Minor differences in print placement, color tone, or garment measurements are generally considered normal production variations and are not automatically treated as defects.
If there is a significant printing error, incorrect design, or noticeable production defect, please contact us within 30 days of delivery.
Refund Processing
Once an approved return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.
Original shipping charges may not be refundable for returns made for personal reasons unless otherwise required by applicable law.
Return warehouse address: QIAN HAI KE XING KE XUE YUAN 6 HAO LOU 906, LAO DONG SHE QU, XI XIANG JIE DAO, BAO AN QU, SHEN ZHEN SHI, GUANG DONG SHENG
Contact Us
If you have any questions about a return, replacement, refund, damaged item, sizing issue, or incorrect order, please contact the Hauntloom Customer Service Team before returning your product.
Email: service@cloudfuturekr.com
Please include your order number and a brief description of the issue so we can assist you as quickly as possible.