Shipping Policy

Please carefully review the Hauntloom Shipping Policy before placing your order. This policy applies to all orders placed through our website.

Shipping & Delivery Options

Hauntloom works with international logistics providers to deliver orders to customers worldwide.

Our shipping partners may include:

• 4PX

• YunExpress

• Wanb Express

• UBI

• Other local or international delivery partners

The carrier used for your order may vary depending on your destination, product availability, shipping method selected, shipping route, and local delivery conditions.

Shipping Rates

We currently offer the following shipping options:

Orders with a merchandise subtotal of $39 or more qualify for Free Standard Shipping.

Express Shipping and VIP Shipping may still be selected at checkout for their applicable fees.

The available shipping methods and final shipping cost will be displayed at checkout before payment is completed.

Order Processing Time

Most orders require approximately 3–7 business days to process before shipment.

Processing may include:

• Order confirmation

• Apparel preparation

• Printing or production where applicable

• Quality checks

• Packaging

• Handover to the shipping carrier

During holidays, promotional events, new product launches, or peak shopping seasons, processing may take slightly longer than usual.

Estimated Shipping Time

After your order has been dispatched, estimated shipping time is generally approximately:

7–12 business days

Actual delivery time may vary depending on:

• Shipping method selected

• Destination country or region

• Customs processing

• Local postal or courier services

• Weather conditions

• Holidays

• Carrier disruptions

• Other circumstances outside our control

Express Shipping and VIP Shipping may provide faster transportation depending on the destination and available carrier service.

Any delivery estimate shown at checkout or provided after shipment is an estimate only and is not a guaranteed delivery date.

International Shipping

Yes. Hauntloom ships to customers in multiple countries and regions worldwide.

International orders may be subject to local customs procedures, import regulations, duties, taxes, VAT, or other fees imposed by the destination country or region.

These charges are determined by local authorities and are outside the control of Hauntloom.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for any customs duties, import taxes, or other local charges associated with their order.

Tracking Your Order

When tracking information is available, it will be provided after your order has been shipped.

You may receive a shipping confirmation email containing your tracking number or tracking link.

Please allow some time for tracking information to become active after the carrier receives your package.

Tracking updates may occasionally take several days to appear, especially during international transit, customs processing, or transfers between logistics providers.

You may also use your tracking number on 17TRACK to view available shipping updates.

What Happens If My Order Is Delayed?

Although we work with our logistics partners to deliver orders as quickly as possible, delays may occasionally occur.

Possible causes include:

• Customs inspections

• Severe weather

• Public holidays

• Peak shopping seasons

• Local carrier delays

• Transportation disruptions

• High shipping volumes

• Incorrect or incomplete shipping information

• Events outside the reasonable control of Hauntloom or the carrier

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated delivery information when available.

If your tracking information has not updated for an extended period or your order has not arrived within a reasonable timeframe, please contact the Hauntloom Customer Service Team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your:

• Full name

• Street address

• Apartment or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Contact information

before completing your purchase.

If you notice an error in your shipping information, please contact us as soon as possible.

We will do our best to update the information before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has already been dispatched.

Hauntloom may not be responsible for delivery problems, returned packages, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or another customer-related reason, please contact our customer service team.

Depending on the circumstances, additional shipping charges may apply if the order needs to be shipped again.

If a delivery problem was caused by an error on our part, we will review the situation and provide an appropriate solution.

EU & UK Customers

For customers located in the European Union or United Kingdom, nothing in this Shipping Policy is intended to limit or exclude any statutory consumer rights available under applicable law.

Where required by applicable law, orders will be handled and delivered in accordance with applicable consumer protection requirements.

Please refer to our Terms & Conditions for additional information.

Questions About Returns?

If you have questions regarding returns, replacements, damaged apparel, incorrect items, sizing issues, or refunds, please review our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping, delivery, tracking, shipping methods, or this policy, please contact the Hauntloom Customer Service Team.

Email: service@cloudfuturekr.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.